I Love Rewards, one of Canada's Top 100 Employers in 2007 & 2008, is seeking a Bilingual Member Experience Coordinator.

We are looking for a fully bilingual (French and English), energetic and outgoing individual with excellent communication and computer skills to join our Member Experience team. You aim to please and stop at nothing to deliver for our members. You want to work with the best Customer Support Team in the world! Most importantly, you want to work in a place that's full of people like you - A Players who are great at what they do, share a passion for their work, and know how to have fun!

As our Bilingual Member Experience Coordinator, you will:

• Turn all our members into "Raving Fans" of your exemplary customer service
• Be Responsible for all inbound calls from members
• Resolve all member inquiries, questions and issues via phone or email in record time
• Proactively identify ways to improve the Member Experience and raise the bar on our high standards
• Provide administrative support when the need arises
• Have a positive, common sense attitude and a desire to grow and learn

As our Bilingual Member Experience Coordinator, you:

• Are completely fluent in French and English
• Are a pointaholic (you get really excited by getting cool stuff for free with your points)
• Understand what it takes to make an amazing customer/member experience
• Can use a spread sheet and perform data analytics to see trends in Member activities
• Are involved with a love affair with communicating - on the phone and on email
• Are detailed-oriented, organized and great with follow up
• Are there to listen and then make it better
• have good writing skills (in French and English, of course)
• Must be eligible to work in Canada

I Love Rewards is one of North America's leading corporate rewards & recognition providers. We proudly hold many acclaims (Canada's Top 100 Employers, GTA's Top 50 Employers two years in a row), we offer an outstanding corporate culture, competitive benefits, a generous vacation policy, Employee Stock Options Plan and lots more.

This is your chance to be a part of an awesome team of people and contribute to an environment where innovation and initiative are encouraged and rewarded. If you love a challenge, share our "work hard/play hard" mentality, thrive on change, and continuously strive for excellence, apply for a position with us today.

To Apply:

Please send your resume to careers@iloverewards.com

Please state where you found this posting and quote "Bilingual Member Experience Coordinator" in the subject line. Only qualified candidates will be contacted directly. No phone calls please - there will be plenty of time to chat, soon enough:.

Preference will be given to those who apply by November 28th, 2008.