I Love Rewards, one of Canada's Top 100 Employers in 2007 & 2008, is seeking a Member Experience Manager.

We are looking for a people-person with excellent communication and computer skills to lead our Member Experience team. You aim to please and stop at nothing to deliver for our members. You are truly devoted to the customer, thrive on the success of your team, and genuinely love working with people. Most importantly, you want to work in a place that's full of people like you - A Players who are great at what they do, share a passion for their work, and know how to have fun!

As our Member Experience Manager, you will:

• Manage the daily running of our customer service centre and member inquiries
• Not be afraid to get your hands dirty and take inbound member inquiries
• Turn all our members into “Raving Fans” of your exemplary customer service
• Spend a portion of time coaching your team to help them achieve their goals and encourage their development
• Identify ways to improve all aspects of the Member Experience and implement process improvements
• Be an advocate to drive new website/software enhancements to improve the member experience
• Have a positive, common sense attitude and a desire to grow and learn

As our Member Experience Manager, you:

• Are a pointaholic (you get really excited by getting cool stuff for free with your points)
• Understand what it takes to make an amazing customer/member experience
• Have working knowledge of excel to perform data analytics to reveal trends in Member activities
• Are involved with a love affair with communicating – on the phone and on email
• good staff-management and motivational skills
• have good writing skills and excellent communication skills
• have the stamina, toughness and resilience to survive through the most challenging customers
• Must be eligible to work in Canada

...and it'd be great if you were bilingual in French as well :)

I Love Rewards is one of North America's leading corporate rewards & recognition providers. We proudly hold many acclaims (Canada's Top 100 Employers, GTA’s Top 50 Employers two years in a row), we offer an outstanding corporate culture, competitive benefits, a generous vacation policy, Employee Stock Options Plan and lots more.

This is your chance to be a part of an awesome team of people and contribute to an environment where innovation and initiative are encouraged and rewarded. If you love a challenge, share our "work hard/play hard" mentality, thrive on change, and continuously strive for excellence, apply for a position with us today.

To apply:

Please send your resume to careers@iloverewards.com

Please state where you found this posting and quote "Member Experience Manager" in the subject line. Only qualified candidates will be contacted directly. No phone calls please - there will be plenty of time to chat soon enough :).

Preference will be given to applications received before November 21, 2008.